Company collects the following personal information for membership subscription, consultation, and service request.
Company uses the personal information collected for the following purposes.
Provision and purchase of contents, payment of charges, shipping of goods, billing address, and other shipping needs
Personal identification due to the use of membership service, individual identification, prevention of illegal use or unauthorized use by a suspended member, confirmation of the intent to join, confirmation of age, confirmation of the consent of the legal representative of a person under 14 years of age whose personal information is being collected and personal identification of the legal representative in the future, handling of complaints, delivery of announcement, integrated ID management, membership service provision, card issue, point saving and use settlement, VIP service provision
Development and specialization of new service (product), delivery of advertisement information such as events, provision of service pursuant to demographical characteristics and posting of advertisement, access frequency, and statistics on members’ use of services
In principle, the Company immediately destroys personal information after the purpose of collection and use of the information are achieved.
However, if any personal information of member is required to be retained under the applicable laws and regulations, the Company will retain the personal information for the period as prescribed under such applicable laws and regulations as follows;
Personal information destruction procedure and method are as follows;
※ The list of consignees is subject to change depending on the change of related services and the length of contract period. Changes in services will be announced in advance.
<Consigned with outside of Korea>
|Consigned Company||Amazon Web Service|
|Consigned Job Description||Operate system via AWS|
|Contact Information of Consigned Company||Awsfirstname.lastname@example.org|
|Country which Personal Information is Transferred||Japan (AWS Tokyo Region)|
|Transferred Personal Information||All personal information collected within service providing process|
|Period of Transfer||Immediately after member registration period|
|Method of Transfer||Storing personal information in AWS Cloud Computing Environment|
|Period to Possess And Use Personal Information||By and until withdrawal/inactivity of user or expiration of consignment contract|
*Inactivity period of user means user account which became inactive status after not using service for certain period of time (1 year).
Company uses ‘cookie’ to save and search the user’s information frequently. A cookie is a very small text file that the server used to operate SM Town’s website sends to the user’s computer hard disk. The Company uses the cookie for the following purposes.
Company has designated a department and personal information manager as follows in order to protect customer’s personal information and cope with complaints relating to personal information.
Customer Service Department: Fan Club Team
Contact Number: 02-6240-9800
Name of Personal Information Administration Manager: Choi Byung-Byum
The User may report any grievance relating to personal information that the user suffers while using Company’s services to the Personal Information Administration Manager or the responsible department. The Company will provide a prompt and sufficient response to the reports of its users.
For reporting or consultation on infringement of personal information, please contact to the institutions as follows;