뒤로가기

Join

Consent to All also includes consent to required and optional items.
You can also choose to consent to each item individually, and the service will still be available even if you decline to consent to optional items.

The Terms of Use of SM Entertainment Co., Ltd. provide for the following:

Article 1 (Purpose) The purpose of these terms and conditions is to stipulate conditions for the provision and use of member services provided by SM Entertainment Co., Ltd. (henceforth referred to as the "Company"), matters and procedures related to membership registration, and any other pertinent matters.

Article 2 (Effect of Terms and Conditions)
① In accordance with Article 32 of the Telecommunications Business Act, these terms and conditions become effective when posted on the service screen or communicated to members via other means, such as email.
② These terms and conditions may be modified by the Company, with the new terms taking effect upon posting or notification of the change.

Article 3 (Rules other than the Terms and Conditions) Unless otherwise specified, matters not covered by these Terms and Conditions shall be governed by the Framework Act on Telecommunications and other applicable laws.

Article 4 (Definition of Terms)
The terms used in these terms and conditions are defined as follows.
① Member: Customers who have signed a membership contract with the Company, as well as those who have signed up for membership on the website.
② ID (e-mail): The email address used during membership signup
③ Password: A combination of words/numbers/symbols established by the Member to safeguard the Member's data.

Article 5 (Membership Sign-up Procedure, Consent of Company, Conclusion of Terms and Conditions)
① Membership application is made by filling out an online application form.
② The Company approves the membership application when the applicant provides the required information on the membership application form in accordance with Paragraph 1. However, the Company may delay its approval of the application in the following circumstances.
A) technical issues with the application's approval
B) the applicant used an alias or another person's name
C) the applicant provided false information for the required information when signing up for membership
D) the applicant intends to harm the peace, order, or good customs of the society
E) the applicant does not meet the conditions for application set forth by the Company
F) the applicant had lost the membership status previously by these terms and conditions; however, not if the Company approves the Member's membership application one year after the loss of membership
G) the Company has sufficient grounds to delay the application's approval
③ If the user clicks "sign up" button during the registration process, they are deemed to have accepted these terms and conditions.

Article 6 (Contents of Service)
The Company provides services, including discounts, to Members who utilize the Company's overall facilities; service-specific information will be posted separately on the homepage. If a Member registers for additional services, such as "SMTOWN OFFICIAL FANCLUB," the service's terms and conditions may apply in addition.

Article 7 (Obligations of the Company)
Without the Member's consent, the Company will not disclose or leak the member's identity information obtained in connection with the provision of services to a third party. The foregoing shall not apply, however, if a request is made by a national institution pursuant to the provisions of the Framework Act on Telecommunications, etc., if required by a criminal investigation, if a request is made by the Korea Internet Safety Commission, or if a request is made pursuant to other procedures specified by relevant laws and regulations.

Article 8 (Obligations for Member ID and Password Management)
① The Member is solely responsible for managing his or her ID (e-mail) and password.
② The Member assumes full responsibility for the consequences of negligent management of the Member's ID (e-mail address) and password, as well as illegal use.
③ In the event that the ID (e-mail) is illegally used, the Member must notify the Company.

Article 9 (Change of Member Information)
① Members have complete access to their personal information and can update it at any time. Personal information, such as a person's real name, which is required for service management, cannot be changed.
② If a Member's personal information changes after submitting an application for membership, the Member must make the change online.
③ The Company is not liable for any losses incurred as a result of a Member's failure to inform the Company of changes.

Article 10 (Obligations of Member)
① The Member shall observe matters notified by the Company, such as applicable laws, provisions of these terms and conditions, the user guide, and warnings, and shall not engage in conduct that disrupts the operation of the Company.
② The Member may not engage in any for-profit activity using the Company's services without the prior consent of the Company.
③ The Member may not copy, reproduce, change, translate, publish, broadcast, or otherwise use the information obtained through the service or provide it to others without the Company's prior consent.
④ The Member is prohibited from engaging in the following activities in relation to the use of the Company's service:
A) Illegal use of another Member's ID (e-mail)
B) Any act with the intent to commit a crime or other acts related to a crime
C) Any act that is detrimental to good custom or social order
D) Defamation or humiliation of any other person
E) Any act that violates the rights of any other person, such as intellectual property
F) Any act of hacking or virus distribution
G) Any act of transmitting advertisements against the will of any other individual
H) Any act that disrupts or threatens to disrupt the stable operation of the services
I) Providing the mobile telephone number registered under another person's name as part of the Member's personal information or providing his or her own mobile telephone number to be registered as part of another individual's personal information
J) Any act that violates other applicable laws

Article 11 (Provision of Information and Posting of Advertisements)
① The Company may provide various information to Members by posting it on the website while operating the service.
② The Company may post advertisements on the website, via e-mail, or via text message in connection with the operation of the service.

Article 12 (Entrustment of Personal Information Processing)
In general, the Company handles and manages collected personal information on its own, but if necessary, it may delegate in part or all of its work to an agency. The details of an agency can be found on the Company's website under "privacy policy."

Article 13 (Suspension of Service Provision)
The Company may discontinue service provision in any of the following instances.
① unavoidable system maintenance
② suspension of the telecommunication service by the facilities-based telecommunications business operator as specified in the Telecommunications Business Act
③ other reasons preventing the Company from providing the service

Article 14 (Deletion of Postings and Contents)
The Company may delete postings or contents of the service without prior notice or consent if they violate the provisions of Article 10 or have expired according to the Company's policy on the retention period for postings.

Article 15 (Rights and Responsibilities Relating to Contents Posted)
The Member who posted the content holds all rights and responsibilities, including copyright, for the posted content.

Article 16 (Termination of the Agreement and Restriction of Use)
① If a Member wishes to terminate the Service Use Agreement, the Member must submit a termination request to the Company through the website service at least one day prior to the termination date. However, the Member can submit the termination two days before the holiday begins if the intended date of termination is a legal holiday.
② If the Member violates Article 10 or any other provision of these terms and conditions and fails to remedy the violation within the time specified by the Company, the Company may terminate the Service Use Agreement.
③ If the Member violates these terms and conditions or disrupts the normal operation of the services, the Company may restrict the Member's use of the services progressively, beginning with a warning and progressing to temporary suspension and permanent suspension.

Article 17 (Compensation for Damage related to Free Service)
Except in cases where the damage is caused by the Company's gross negligence, the Company shall not be liable for any damage to the Member in relation to the free service provided.

Article 18 (Indemnification and Compensation)
① The Company is not responsible for the accuracy or veracity of the Member's posted information, data, facts, etc. The Member uses the service at his or her own risk and is responsible for any damage caused by data posted or transmitted by him or herself, as well as any disadvantages resulting from the selection of materials or the use of other services.
② The Company is not liable if a Member violates Article 10 and conducts product transactions between Members or between Members and a third party via the service. The Company is not responsible for the Member's anticipated benefits in connection with the use of the service.
③ Members are responsible for any damage resulting from the negligent management and use of their ID (e-mail) and password, as well as any unauthorized use of their ID and password by a third party.
④ If the Company is liable to the Member or a third party and suffers damages as a result of a Member's violation of Article 10 or other provisions of these terms and conditions, the Member who violated these terms shall compensate the Company for any damages and indemnify the Company against such damages.

Article 19 (Limitation of Liability)
① The Company is exempt from responsibility for service provision if it cannot provide the service due to a natural disaster or equivalent force majeure.
② The Company is not liable for any impediments to service use that are attributable to the Member.
③ The Company is not responsible for the veracity and accuracy of the information, data, and facts posted by Members in connection with the service.
④ In the event of transactions between Members or between Members and third parties using the service as a conduit, the Company is exempt from liability.
⑤ The Company is not responsible for the use of free services unless specific provisions exist in the applicable laws.

Article 20 (Governing Law and Jurisdiction)
① The law of the Republic of Korea governs the proceedings filed between the Company and the Member.
② A proceeding involving a dispute between the Company and the Member will be filed in the court with jurisdiction according to the Civil Procedure Act.

Addendum
These Terms and Conditions are effective from October 12, 2016. Partial amendment: June 20, 2022
※ The items that needs an agreement from a user to protect personal information (for more information, please refer to “Privacy Policy” at the bottom of the homepage).

Article 1 (Personal Information Collected)
SM Entertainment Co., Ltd. (hereafter referred to as the "Company") collects the following personal information for membership registration, consultation, and service application.
① Collected information: Any usage history of Company-provided service such as, Name, login ID, password, email address, service use record, access log, cookie, access IP information, device identification number (device ID), PUSH token, fan club membership information and fan club grade, stamp issuance information, passport issuance information, etc.
※ The above information about the device is in a format that cannot identify individuals, and the Company does not engage in activities that identify individuals based on the information collected.
② Methods of collection: website (membership registration, audition application, event participation, delivery request), written form, etc.

Article 2 (Purpose of Collecting and Using Personal Information)
Company uses the personal information collected for the following purposes.
① Implementation of terms and conditions relating to services provided and settlement of charges for services provided: Provision of contents, invoice delivery, purchase and payment of charges, and shipping of goods
② Membership Management: Personal identification due to the use of membership service, individual identification, prevention of illegal use or unauthorized use by a suspended member, confirmation of the intent to sign up, confirmation of age, confirmation of the consent of the legal representative of a person under 14 years of age whose personal information is being collected and personal identification of the legal representative in the future, handling of complaints, delivery of announcement, integrated ID management, membership service provision, card issuance, point saving and use settlement, VIP service provision
③ Use for Marketing and Advertisement: Development and specialization of new service (product), delivery of advertisement information such as events, provision of service and posting of advertisement pursuant to demographical characteristics, identification of access frequency, and statistics on Members’ use of services

Article 3 (Retention and Usage Period of Personal Information)
In general, the Company destroys personal information without delay when the retention period has expired or when the information is no longer necessary, such as when the original purpose for collecting and using the information has been fulfilled. Nonetheless, if it is necessary to preserve information in accordance with the provisions of the applicable laws, the Company must retain the member information for a specific period of time as specified by the applicable laws and regulations.
① Items to maintain: name, login ID, password, email address, service use record, access log, cookie, access IP information, payment record, preferred artist, i-PIN number, legal representative name, i-PIN CI, and member number
② Basis of retention: Act on the Consumer Protection in Electronic Commerce
③ Retention period: 3 years
A) Display / Advertising Records: 6 months (Act on the Consumer Protection in Electronic Commerce)
B) Record of contract or withdrawal of contract: 5 years (Act on the Consumer Protection in Electronic Commerce)
C) Record of payment and supply of goods: 5 years (Act on the Consumer Protection in Electronic Commerce)
D) Records of consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce)
E) Records of collecting, processing, and using credit information: 3 years (Credit Information Use and Protection Act)

Article 4 (Procedures and Methods for Destruction of Personal Information)
The following is the procedure and method for destroying personal information.
① procedure for destruction
A) After the purpose is achieved, the information entered by the Member for membership registration, etc. is transferred to a separate database (DB) or a separate filing cabinet in the case of paper, and stored for a period of time before being destroyed in accordance with Company guidelines and relevant laws and regulations.
B) Unless otherwise required by law, personal information transferred to a separate database will not be used for any other purpose than to be kept.
② Methods of Destruction
A) Electronically stored personal information is deleted using a technical method that prevents the record from being reproduced.
B) Personal information printed on paper is shredded or incinerated.

Article 5 (Entrustment of Collected Personal Information)
① For the smooth operation of the business, such as providing better services and facilitating customer convenience, the Company entrusts the following personal information handling tasks to an external professional company. During the contract period, the entrusted company keeps the Member's personal information. However, when the relevant laws specify a statutory retention period, the company keeps the Member's personal information for that time period.
② The Company ensures, through the entrustment contract, that the entrusted company complies with personal information protection laws, keeps personal information confidential, does not provide information to third parties, accepts responsibility for accidents, and returns or destroys personal information after the entrustment period or after handling the information.
③ The service provider who has been entrusted with personal information ※ Depending on the change in service and the contract period, the entrusted company may change. When there is a change in the service, the company will notify Members in advance.
The company entrusted with personal information for the provision of the service : Amazon Web Service
Entrusted work and the purpose of entrustment : System management through AWS
Contact information of the entrusted company : Aws-korea-blog@amazon.com
The country to which personal information is transferred : Japan (AWS Tokyo Region)
Items of personal information to be transferred : All personal information collected in the process of providing services
Date of personal information transfer : Date of membership registration
Method of personal information transfer : Storage of personal information in AWS cloud computing environment
The length of time to keep and use personal information : Personal information will be retained until membership is withdrawn or until its expiration* date.
*Personal information expires when a Member has not used the service for one year, and measures such as storing information separately are implemented upon expiration.

Article 6 (Provision of Personal Information to Third Parties)
① The Company processes users' personal information only within the scope specified in the purpose of processing personal information, and only transmits personal information to a third party for cases under Articles 17 and 18 of the Personal Information Protection Act, such as the consent of the user and special provisions of the law. Otherwise, the Company does not provide personal information of users to a third party.
② order to provide smooth service in the following cases, the Company discloses personal information to third parties only to the extent necessary with the user's consent.
A)
Recipient of the information : SM Culture & Contents
Purpose of providing the information : Membership verification for member-exclusive reservation of concert and tour packages
Items of information provided : name, login ID, fan club membership information and fan club grade, stamp issuance data, and passport issuance data
Duration of storage and utilization : Until membership cancellation
A)
Recipient of the information : Yes24 Co., Ltd.
Purpose of providing the information : Membership verification pertaining to offline performance reservations
Items of information provided : name, name, login ID, fan club membership information and fan club grade
Duration of storage and utilization : Until membership cancellation
A)
Recipient of the information : SM BRAND MARKETING
Purpose of providing the information : Membership verification associated with the sale of exclusive items to members
Items of information provided : name, login ID, fan club membership information and fan club grade, stamp issuance data, and passport issuance data
Duration of storage and utilization : Until membership cancellation
③ In emergency situations such as natural disasters, infectious diseases, events/accidents that pose an imminent threat to life or body, and imminent property loss, the Company must provide personal information to relevant organizations without the consent of the subject of information, in accordance with the personal information handling and protection rules for emergencies jointly announced by the relevant government departments. Please click here* for additional details.

Article 7 (Rights of Users and Legal Representatives and Method of Exercising the rights)
① Users and legal representatives may inquire about or modify the registered personal information of themselves or children under 14 at any time, as well as request membership cancellation.
② Users or legal representatives can view and correct personal information or cancel membership after clicking 'Change Personal Information' (or 'Edit Member Information', etc.) to view and correct personal information of the user or children under 14 years of age or clicking 'Withdraw membership' to cancel membership (withdraw consent) and going through the identity verification process. Or, they can contact the person in charge of managing personal information via email, phone, or letter to make a request, which will be handled expeditiously.
③ In the event of a request to correct errors in personal information, the information may not be used or disclosed until the correction has been made.
④ If incorrect personal information has already been provided to a third party, the result of the correction will be immediately communicated to the third party so that the correction can be implemented.
⑤ The Company ensures that personal information that has been canceled or deleted at the request of a user or legal representative cannot be viewed or used for any other purpose, in accordance with Article 3.
⑥ In the event of a request to suspend the viewing and processing of personal information, users' rights may be restricted in accordance with paragraphs 4 of article 35 and paragraph 2 of article 37 of the Personal Information Protection Act.

Article 8 (Matters Concerning the Installation, Operation, and Rejection of Automatic Collection of Personal Information)
The Company employs "cookies" that frequently store and retrieve user data. The server used to operate the Company's website stores the cookie as a text file on the user's computer's hard drive. The Company employs cookies for the purposes outlined below.
① Objective of using cookies
A) Targeted marketing and personalized services are provided by analyzing the access frequency and visit time of Members and non-Members, identifying users' tastes and interests and tracking their traces, and determining the level of participation in various events and the number of visits, etc.
B) Users have the option of installing cookies. The user can therefore configure their web browser to accept all cookies, check each time a cookie is saved, or reject all cookies.
② Methods to disable cookie settings
A) A user can accept all cookies by selecting the web browser's option, check each allowed cookie before saving it, or reject all cookies.
B) example of cookie configuration for Internet Explorer: select personal information on the Internet options by accessing tools at the top of the web browser
C) If a user declines to accept cookies, it may be difficult to provide services.

Article 9 (Measures for Personal Information)
① The Company develops and implements an internal management plan for the secure handling of personal data, as well as providing training.
② When it comes to users' personal information, the company takes technical precautions to ensure that it is not lost, stolen, leaked, altered, or damaged.
③ Personal information is managed on an internal network that cannot be accessed or infiltrated from the outside. Important information is safeguarded using a separate security function that encrypts files and transmits data or employs a file lock function.
④ The Company is making every effort to secure the in-house network by using a firewall and an intrusion detection system for each server, as well as strengthening security by installing an access control system, in preparation for external intrusions such as hacking.
⑤ The Company protects personal information by installing a vaccine program that allows the personal information processing system and the personal information handler to continuously check for malicious programs such as computer viruses and spyware that have infiltrated the information devices used for personal information processing and to take the necessary precautions.
⑥ The Company limits the number of people who have access to a user's personal information to a bare minimum. The Company prepares internal procedures for access and management of personal information, implements access control and device lock, and ensures that employees are aware of and follow the procedures to ensure the safety of personal information.
⑦ The handover of tasks to personal information handlers is done in a secure manner. Even when employees join or leave the Company, their responsibilities for personal information mishaps are clarified.
⑧ Users are responsible for maintaining accurate information by verifying and managing the personal information they provide to the company. If a user uses another person's personal information without permission or infringes on another person's rights while using the Internet site, the user may face civil and criminal penalties as well as company sanctions.
⑨ The Company is not liable for any issues arising from the loss of personal information such as an ID, password, or resident registration number as a result of the user's negligence or Internet problems. As a result, each user must carefully manage his or her ID and password in order to protect his or her personal information and assume responsibility for its management. However, if the user's personal information is lost, leaked, altered, or damaged as a result of a company internal manager's mistake or a technical management accident, the Company will immediately notify the user and take appropriate measures and compensation.

Article 10 (Additional Use and Provision of Information)
① In accordance with paragraph 3 of Article 15 and paragraph 4 of article 17 of the Personal Information Protection Act, the Company may use and disclose personal information without the user's consent for the purposes of Article 14-2 of the Enforcement Decree of the Personal Information Protection Act.
② The Company considers the following factors when deciding on the additional use and disclosure of personal data without the user's consent.
1. Whether the additional use and disclosure of personal information is related to the initial purpose of collection
2. Whether additional use or disclosure of personal information is predictable in light of the circumstances under which the information was collected or established practices for handling the information.
3. Whether the additional use or disclosure of personal information violates the interests of users in an unreasonable manner
4. Whether necessary safety measures, such as pseudonymization or encryption, have been implemented

Article 11 (Obligation to Notify when Changing Privacy Policy)
① In the event that additions, deletions, or modifications are made to the content of this privacy policy in accordance with government policy or company policy, the company will provide 7 days' notice via the website prior to the revision.
② This policy goes into effect on June 20, 2022.
- Announcement date: June 13, 2022
- Effective date: June 20, 2022
③ The previous privacy policies are available for review below.
- Effective between April 22, 2019 and May 31, 2021
- Effective between May 31, 2021 and June 19, 2022

Article 12 (Complaint handling service related to personal information)
① The Company has designated the following department and a chief privacy officer in order to protect the personal information of customers and respond to complaints involving such information.
- A department responsible for customer service for the protection of personal information: FC Management Unit
- Telephone: 02-6240-9800
- email: privacy@smtown.com
- Name of Chief Privacy Officer: Choi, Byung-beom
- Telephone: 02-6240-9800
- email: privacy@stown.com
② Users can report any complaints regarding the protection of personal information that occur while using the Company's services to the chief privacy officer or the responsible department. The Company will respond promptly and adequately to user reports. Users are encouraged to contact the following organizations to report or seek advice on other personal information violations.
1. Personal Information Dispute Mediation Committee (http://www.kopico.go.kr/ Tel: 1833-6972 without area code)
2. Personal Information Infringement Report Center (http://privacy.kisa.or.kr, 118 without area code)
3. Information Protection Mark Certification Committee (www.eprivacy.or.kr, 02-550-9531 to 2)
4. Korean National Police Agency Cyber Bureau (www.ctrc.go.kr, 02-3150-2659)
③ A person whose rights or interests have been violated by the disposition or omission of the head of a public institution with regard to requests made under Article 35 (viewing of personal information), Article 36 (correction / deletion of personal information), and Article 37 (suspension of processing of personal information, etc.) of the Personal Information Protection Act may request an administrative appeal pursuant to the provisions of the Administrative Appeals Act.
‣ Central Administrative Appeals Commission: (without area code) 110 (www.simpan.go.kr)
Cancel