Hello.
This is from the SM ARTIST OFFICIAL FAN CLUB.
This is an announcement concerning the ARTIST content ARCHIVE inside the KWANGYA CLUB – SM ARTIST official fan club community.
All posts (posts, comments) written by the ARTIST and the ARTIST content (pictures, voices, videos) other than the announcements posted by the STAFF on the SM ARTIST official fan club community will be available via the SMTOWN APP from 12 PM of Friday, December 29, 2023 to everyone for free.
You can check out the ARCHIVE service by clicking on the expand button (≡) on the top-right side of the SMTOWN APP and accessing the KWANGYA CLUB ARCHIVE.
The ARCHIVE service is only available on the lasted version of the SMTOWN APP, so please update your app to the latest version on the app market (Google/Apple) before accessing the service.
🔗 DOWNLOAD: https://bit.ly/SMTOWN_APP
Thank you.
<Screenshot after clicking the expand button on the SMTOWN APP>
Hello.
This is SM ARTIST OFFICIAL FANCLUB.
As KWANGYA CLUB has ended its service, refunds have been transferred to all ACE members who requested a refund during the SM ARTIST OFFICIAL FANCLUB ACE refund period from September 1, 2023, to October 31, 2023. If you made a request during the above period but were unable to receive your money due to the reasons below, please refer to the email sent to the email address you entered when making a refund request.
① Unpaid Refund Regarding Korean Bank Accounts
- If you entered a valid account when requesting, but it has been blocked
- If the name you entered when making a request and your account name are different because you changed your name after joining KWANGYA CLUB.
② Unpaid Refund Regarding International Bank Accounts
- If you have entered incorrect information or have not accepted the refund from your account within the given period
③ Undistributed Weverse Shop Cash Refund
- If you have signed up for the Weverse app as a member but not the Weverse Shop app
- If you have entered the wrong email address for your Weverse Shop membership
- If you have switched your Weverse Shop member email address and email address for notices when entering
Please request your refund until December 31 (Sun) if you still have not. Refer to the details mentioned in the “ACE Membership Refund Notice” using the link below.
[ KWANGYA CLUB - SM ARTIST OFFICIAL FANCLUB ACE Membership Refund Notice]
- Who: Fans whose ACE membership remains active as of September 12, 2023 (Tues).
- Refund Period: September 1, 2023 (Fri) 02:00 PM - December 31, 2023 (Sun) 11:59:59 PM (KST) (2-month extension)
- Refund Amount: Remaining active ACE Membership period (in days) X 96 won
※ Your ACE membership fee of 35,000 won has been divided by your active period (365 days). Each remaining day of your ACE membership = 96 won.
- How to: Register for a refund on the [SM ARTIST OFFICIAL FANCLUB ACE Membership Refund] page
※ ACE Membership Refund Register Page Link (Ends at 23:59:59 of December 31, 2023.)
🔗 kwangya-refund.com
※ Contact for inquiries about ACE membership refunds (Announcement and FAQ available)
🔗 https://url.kr/vxsz5o
Thank you.
Hello, This is SMTOWN.
The SMTOWN APP will be updated with a new look on September 6, 2023.
📺 Watch the SMTOWN APP Service Introduction Video >> https://youtu.be/2VH8k81lTEQ
To make fan activities more convenient for fans who love SM artists, we combined various functions scattered through several APPs into the SMTOWN APP.
From checking artist schedules to saving digital passport stamps, managing my LIGHT STICK, and playing AR content!
Now you can enjoy the features you need to your fan activities quickly and easily with the single touch on the HOME screen.
Stay tuned for expansion of SMTOWN services in the future.
Please look forward to SMTOWN services that will improve in various ways!
* From September 6, please use the updated version (v4.0.0) of the SMTOWN APP.
Older versions of the APP do not support new features.
* With the APP update, we will terminate some APP services transferred to SMTOWN.
Please check the [Existing APP Termination Schedule and Changes of Major Services] below for details on the schedule.
[Introduction to Main Functions of SMTOWN]
🗓️ SCHEDULE
- View the Artist’s schedule
- Save your favorite schedule and receive a one-hour reminder.
- Check the local time when the schedule will running.
🌎 PASSPORT
- Get stamps with location verification
- Get stamps by scanning the QR code
- View your stamp / VISA collection
🔮 AR VIEWER
- View AR content
- Keep the AR content screen
⚡️ LIGHT STICK
- Connect the LIGHT STICK to the seat information
- Register your LIGHT STICK
- Change the name of your LIGHT STICK
- Check remaining battery of your LIGHT STICK
🛒 SHOP
- Go to SMTOWN SHOP
[Existing APP Termination Schedule and Changes of Major Services]
META-PASSPORT
- The META-PASSPORT service ended on Thursday, August 31, 2023, at 23:59:59 (KST).
The SMTOWN APP has been issuing stamps since August 4, 2023, and as previously announced, you can find the stamps issued from the META-PASSPORT service and the digitally converted PINK PASSPORT stamps on the SMTOWN APP.
SMTOWN AR
- SMTOWN AR VIEWER APP service is scheduled to end sometime in 2023.
Please check the notice later for more information.
And you can still play and save AR content in the new 'SMTOWN' APP.
You can also view all of your existing AR content.
KWANGYA CLUB
- The community service will be terminated on Monday, September 11, at 23:59:59 (KST).
The SM ARTIST OFFICIAL FANCLUB platform will be changed to 'Weverse' from Tuesday, September 12.
For details related to the change of the fan club platform, please check the announcement of KWANGYA CLUB for each artist.
Artist schedules are available in the SMTOWN app.
Hello.
This is SMTOWN.
『DJ HYO TOUR 2023 in North America [CHICAGO]』 will be held at the “SOUND BAR” in CHICAGO on October 14th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『DJ HYO TOUR 2023 in North America [CHICAGO]』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- October 14th, 2023 (SAT) 09:00 - 23:50 (CDT)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. HOME > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
❗️Guidance
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “SOUND BAR” in CHICAGO
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello.
This is SMTOWN.
『SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA』 will be held at the “OSAKA JO HALL” in JAPAN on October 6th to October 7th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- October 6th, 2023 (FRI) 09:00 - 23:50 (JST)
- October 7th, 2023 (SAT) 09:00 - 23:50 (JST)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. Main > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
✔️ Guidance
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the OSAKA JO HALL in JAPAN
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello.
This is SMTOWN.
『SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA』 will be held at the “SAITAMA SUPER ARENA” in JAPAN on September 30th to October 1st, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- September 30th, 2023 (SAT) 09:00 - 23:50 (JST)
- October 1st, 2023 (SUN) 09:00 - 23:50 (JST)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. Main > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
✔️ Guidance
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the SAITAMA SUPER ARENA in JAPAN
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello.
This is SMTOWN.
『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA』 will be held at the “SMART ARANETA COLISEUM” in MANILA on September 30th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- September 30th, 2023 (SAT) 09:00 - 23:50 (PHT)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. Main > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
✔️ Guidance
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “SMART ARANETA COLISEUM” in MANILA
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello.
This is SMTOWN.
『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS』 will be held at the “Dome De Paris” in PARIS on September 30th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- September 30th, 2023 (SAT) 09:00 - 23:50 (CEST)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. Main > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
❗️ Guidance
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “Dome De Paris” in PARIS.
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello.
This is SMTOWN.
『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON』 will be held at the “The O2 Arena” in LONDON on September 28th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- September 28th, 2023 (THU) 09:00 - 23:50 (BST)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. Main > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
❗️ Guidance
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “The O2 Arena” in LONDON.
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello. This is SMTOWN.
We are pleased to announce that the SMTOWN Terms of Service changes we announced on September 19 have been rescheduled.
1. Terms and Conditions Revision Schedule
- Notification Announcement Date: September 19, 2023
- Revision Enforcement Date: October 4, 2023
Please refer to the above in using our services.
Thank you.
2023.09.25
SMTOWN
Hello. This is SMTOWN.
We are pleased to announce additional revisions to the SMTOWN Services Privacy Policy changes we announced on September 19th.
1. Reason for the Revision of Privacy Policy
- We have explained in detail the entrustment company's entrusted work and the purpose of entrustment.
2. Revised Content of Privacy Policy
AS-IS
Article 5 (Entrustment of Collected Personal Information)
① For the smooth operation of the business, such as providing better services and facilitating customer convenience, the company entrusts the following personal information handling tasks to an external professional company. During the contract period, the entrusted company keeps the member's personal information. However, when the relevant laws specify a statutory retention period, the company keeps the member's personal information for that time period.
② The company ensures, through the entrustment contract, that the entrusted company complies with personal information protection laws, keeps personal information confidential, does not provide information to third parties, accepts responsibility for accidents, and returns or destroys personal information after the entrustment period or after handling the information.
③ The service provider who has been entrusted with personal information
※ Depending on the change in service and the contract period, the entrusted company may change. When there is a change in the service, the company will notify members in advance.
1. Domestic entrusted companies
(Omitted)
Name of entrusted company: Hyosung ITX Co., Ltd.
Entrusted work and the purpose of entrustment: Customer consultation operation
TO-BE
Article 5 (Entrustment of Collected Personal Information)
① For the smooth operation of the business, such as providing better services and facilitating customer convenience, the company entrusts the following personal information handling tasks to an external professional company. During the contract period, the entrusted company keeps the member's personal information. However, when the relevant laws specify a statutory retention period, the company keeps the member's personal information for that time period.
② The company ensures, through the entrustment contract, that the entrusted company complies with personal information protection laws, keeps personal information confidential, does not provide information to third parties, accepts responsibility for accidents, and returns or destroys personal information after the entrustment period or after handling the information.
③ The service provider who has been entrusted with personal information
※ Depending on the change in service and the contract period, the entrusted company may change. When there is a change in the service, the company will notify members in advance.
1. Domestic entrusted companies
(Omitted)
Name of entrusted company: Hyosung ITX Co., Ltd.
Entrusted work and the purpose of entrustment: Support for ‘KWANGYA 119’ reporting and tipping off operations
3. Privacy Policy Revision Schedule
- Notification Announcement Date: September 19, 2023
- Additional Announcement Date: September 25th, 2023
- Revision Enforcement Date: October 4th, 2023
Please refer to the above in using our services.
Thank you.
2023.09.25
SMTOWN
Hello.
This is SMTOWN.
『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in BERLIN』 will be held at the “Columbiahalle Gastro-und Betriebs Gmbh” in BERLIN on September 25th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in BERLIN』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- September 25th, 2023 (MON) 09:00 - 23:50 (CEST)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. Main > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
❗️ Guidance
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “Columbiahalle Gastro-und Betriebs Gmbh” in BERLIN.
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP
Hello.
This is SMTOWN.
『SMTOWN LIVE 2023 SMCU PALACE @JAKARTA with KB Bank』 will be held at the “GBK Stadium(Gelora Bung Karno Stadium)” in JAKARTA on September 23th, 2023.
The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.
Please refer to the following details if you are attending the 『SMTOWN LIVE 2023 SMCU PALACE @JAKARTA with KB Bank』.
Thank you.
🕰️ Time & Date information to get the DIGITAL STAMP
- September 23th, 2023 (SAT) 09:00 - 23:50 (WIB)
※ Schedules above are subject to change due to various circumstances.
🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP
STEP 2. HOME > Hit ‘PASSPORT’ button
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!
❗️Guidance
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device.
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.
📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “GBK Stadium(Gelora Bung Karno Stadium)” in JAKARTA
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)
Update the SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP