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NOTICE

No.SubjectDate
Notice[Notice] SMTOWN Login Service Maintenance Schedule2025/11/11

Hello,
This is SMTOWN.

 

To provide a more stable service, a system maintenance is scheduled as follows.


During the maintenance period, all login services on the SMTOWN website and app will be temporarily unavailable.

 

  • Maintenance Schedule: November 19, 2025 (Wed) 20:00 – 22:00 (KST)
  • Details: All SMTOWN web and app login services

 

※ The end time may change depending on the maintenance progress.

 

We apologize for any inconvenience this may cause and appreciate your understanding.


SMTOWN will continue to strive to provide a smoother and better user experience.

 

Thank you.

Notice[Notice] DIGITAL STAMP Issuance Issue Resolved2025/10/17

Hello, this is SMTOWN.

We have completed the fix for the issue with the digital stamp issuance button.

 

Please force close and restart the app to use the service normally.

We sincerely apologize once again for the inconvenience caused while using our service. 

SMTOWN will continue to make efforts to provide smooth service and a better service experience.

 

Thank you.

Notice[Notice] DIGITAL STAMP Issuance Completed – SUPER JUNIOR 20th Anniversary TOUR in MEXICO CITY2025/10/15

Hello, this is SMTOWN.

 

We have completed issuing the stamp for members who were unable to receive the ‘SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in MEXICO CITY (2025.10.12. CST)’ stamp because it was not available properly.
 

Please force close and restart the app to check the issued stamp.

 

We sincerely apologize once again for the inconvenience caused while using our service. 

SMTOWN will continue to make efforts to provide smooth service and a better service experience.

 

Thank you.

NoticeSMTOWN 개인정보 처리방침 개정 공지 (2025.05.26)2025/04/25

SMTOWN 서비스를 이용하시는 회원 여러분께 '개인정보 처리방침' 개정에 대해 안내 드립니다.

 

아래 '개인정보 처리방침' 변경 사항을 확인하시고, 서비스 이용에 참고 부탁드립니다.

 

감사합니다.

 

 

1. 변경사유

 

비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신 기능의 효율성 제고

 

 

2. 변경사항 

 

- 개인정보의 처리 및 보유 기간

 

현재) 비윤리행위 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 6개월간 보관합니다.

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 1년간 보관합니다.

 

 

- 개인정보의 처리 목적

현재) 비윤리행위 신고 접수 및 처리결과 회신

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신

 

 

- 처리하는 개인정보 항목

현재) 

필수: 이름, 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

변경)

[실명 접수 시]

필수: 이름, 이메일 주소, 제보 내용

 

[익명 접수 시]

필수: 제보 내용

선택: 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

 

3. 변경 일자

 

- 공고일: 2025년 4월 25일

- 개정 시행일: 2025년 5월 26일

 

 

4. 이의제기 및 문의

 

변경된 ‘개인정보처리방침’의 내용에 동의하지 않으실 경우 서비스 이용을 거부하실 수 있으며,

문의사항이 있으실 경우 고객센터(privacy@smtown.com)로 접수해 주시면 안내해 드리겠습니다.

204DIGITAL STAMP ANNOUNCEMENT – SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA (Oct 06~07, 2023)2023/10/05

Hello.

This is SMTOWN.

『SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA』 will be held at the “OSAKA JO HALL” in JAPAN on October 6th to October 7th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 6th, 2023 (FRI) 09:00 - 23:50 (JST)

- October 7th, 2023 (SAT) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the OSAKA JO HALL in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

203DIGITAL STAMP ANNOUNCEMENT – SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA (Sep 30, 2023 ~ Oct 1, 2023)2023/09/27

Hello.

This is SMTOWN.

『SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA』 will be held at the “SAITAMA SUPER ARENA” in JAPAN on September 30th to October 1st, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 30th, 2023 (SAT) 09:00 - 23:50 (JST)

- October 1st, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the SAITAMA SUPER ARENA in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

202DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA (Sep 30, 2023)2023/09/27

Hello.

This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA』 will be held at the “SMART ARANETA COLISEUM” in MANILA on September 30th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 30th, 2023 (SAT) 09:00 - 23:50 (PHT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “SMART ARANETA COLISEUM” in MANILA

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

201DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS (Sep 30, 2023)2023/09/27

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS』 will be held at the “Dome De Paris” in PARIS on September 30th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 30th, 2023 (SAT) 09:00 - 23:50 (CEST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “Dome De Paris” in PARIS.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

200DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON (Sep 28, 2023)2023/09/27

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON』 will be held at the “The O2 Arena” in LONDON on September 28th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 28th, 2023 (THU) 09:00 - 23:50 (BST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “The O2 Arena” in LONDON.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

199Additional Notice on the Revision of Terms and Conditions Regarding SMTOWN Services (2023.10.04)2023/09/25

Hello. This is SMTOWN.

We are pleased to announce that the SMTOWN Terms of Service changes we announced on September 19 have been rescheduled.

1. Terms and Conditions Revision Schedule

- Notification Announcement Date: September 19, 2023

- Revision Enforcement Date: October 4, 2023

Please refer to the above in using our services.

Thank you.

2023.09.25

SMTOWN

198Advance Notice on the Additional Revision of SMTOWN Privacy Policy (2023.10.04)2023/09/25

Hello. This is SMTOWN.

We are pleased to announce additional revisions to the SMTOWN Services Privacy Policy changes we announced on September 19th.

1. Reason for the Revision of Privacy Policy

- We have explained in detail the entrustment company's entrusted work and the purpose of entrustment.

2. Revised Content of Privacy Policy

AS-IS

Article 5 (Entrustment of Collected Personal Information)

① For the smooth operation of the business, such as providing better services and facilitating customer convenience, the company entrusts the following personal information handling tasks to an external professional company. During the contract period, the entrusted company keeps the member's personal information. However, when the relevant laws specify a statutory retention period, the company keeps the member's personal information for that time period.

② The company ensures, through the entrustment contract, that the entrusted company complies with personal information protection laws, keeps personal information confidential, does not provide information to third parties, accepts responsibility for accidents, and returns or destroys personal information after the entrustment period or after handling the information.

③ The service provider who has been entrusted with personal information

※ Depending on the change in service and the contract period, the entrusted company may change. When there is a change in the service, the company will notify members in advance.

1. Domestic entrusted companies

(Omitted)

Name of entrusted company: Hyosung ITX Co., Ltd.

Entrusted work and the purpose of entrustment: Customer consultation operation

TO-BE

Article 5 (Entrustment of Collected Personal Information)

① For the smooth operation of the business, such as providing better services and facilitating customer convenience, the company entrusts the following personal information handling tasks to an external professional company. During the contract period, the entrusted company keeps the member's personal information. However, when the relevant laws specify a statutory retention period, the company keeps the member's personal information for that time period.

② The company ensures, through the entrustment contract, that the entrusted company complies with personal information protection laws, keeps personal information confidential, does not provide information to third parties, accepts responsibility for accidents, and returns or destroys personal information after the entrustment period or after handling the information.

③ The service provider who has been entrusted with personal information

※ Depending on the change in service and the contract period, the entrusted company may change. When there is a change in the service, the company will notify members in advance.

1. Domestic entrusted companies

(Omitted)

Name of entrusted company: Hyosung ITX Co., Ltd.

Entrusted work and the purpose of entrustment: Support for ‘KWANGYA 119’ reporting and tipping off operations

3. Privacy Policy Revision Schedule

- Notification Announcement Date: September 19, 2023

- Additional Announcement Date: September 25th, 2023

- Revision Enforcement Date: October 4th, 2023

Please refer to the above in using our services.

Thank you.

2023.09.25

SMTOWN

197DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in BERLIN2023/09/22

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in BERLIN』 will be held at the “Columbiahalle Gastro-und Betriebs Gmbh” in BERLIN on September 25th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in BERLIN』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 25th, 2023 (MON) 09:00 - 23:50 (CEST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “Columbiahalle Gastro-und Betriebs Gmbh” in BERLIN.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

196DIGITAL STAMP ANNOUNCEMENT - SMTOWN LIVE 2023 SMCU PALACE @JAKARTA with KB Bank2023/09/22

Hello.

This is SMTOWN.

『SMTOWN LIVE 2023 SMCU PALACE @JAKARTA with KB Bank』 will be held at the “GBK Stadium(Gelora Bung Karno Stadium)” in JAKARTA on September 23th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『SMTOWN LIVE 2023 SMCU PALACE @JAKARTA with KB Bank』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 23th, 2023 (SAT) 09:00 - 23:50 (WIB)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “GBK Stadium(Gelora Bung Karno Stadium)” in JAKARTA

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

195DIGITAL STAMP ANNOUNCEMENT - 2023 CHEN’s B DAY [Love Words]2023/09/20

Hello.

This is SMTOWN.

『2023 CHEN’s B DAY [Love Words]』 will be held at the “SHINHAN PLAY SQAURE LIVE HALL” in SEOUL on September 21th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 CHEN’s B DAY [Love Words]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 21th, 2023 (THU) 09:00 - 23:50 (KST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in(Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the SHINHAN PLAY SQAURE LIVE HALL in SEOUL.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP